faq

When are new pieces released?

I will announce drop dates on my instagram and through my email newsletter!Each drop will be released at a specific time - usually Thursday at 4pm EST. 

How do I know if the piece I order will fit me?

I include the exact measurements of each garment to ensure an accurate fit! 

How long will it take for my order to ship?

Orders will be packaged & shipped within 2-4 business days!

Do you do custom orders?

Yes! But, I am currently not taking any custom orders. You can stay up to date on when I open up for custom orders on my instagram or email newsletter! Custom slots that will become available include: remaking designs I’ve created in the past, using your own pet in one of my animal scene designs, or giving me a general idea of what your dream bianci piece would be!

I will announce ahead of time when and which type of custom slots will become available - they will be available for purchase during the following drop.

Where are the garments from?

Each piece is one of one and I aim to operate with 100% sustainable business practices. I source my garments from local secondhand stores. I particularly look for garments that are stained and thus less likely to be bought - then cover them up with my designs! This helps keep them out of landfills while giving them a new life. 

However, I owned an embroidery business for a few years (you can read me ramble on about it in the ‘about b’ section) and I still have some sweatshirts leftover from then. The first few drops will include a mix of secondhand and leftover blank sweatshirts until they’re used up! 

Can I machine wash my bianci garment?

Although hand washing is preferable, I get it - it's annoying. So I include care instructions detailing how to machine wash to ensure your garment is protected! 

How can I contact you about an order?

You can reach out to me at biancithreads@gmail.com, or via DM on instagram @bianci.b